Instagram DM Automation: Capture Leads from Instagram Stories and Profile DMs
Frontdesk responds to Instagram DMs automatically. Capture leads from story replies and profile messages without checking Instagram manually. All conversations appear in your Unified Inbox.
How It Works
Connect your Instagram business account in the Channels tab. Frontdesk handles incoming DMs and story replies immediately. The AI uses the same knowledge base and prompts as your website chatbot.
- Responds to profile DMs automatically
- Handles story reply conversations
- Lead capture and CRM sync
- All conversations in the Unified Inbox
- Escalation to live operator
- Works around the clock
Who Uses This
Fitness studios and wellness brands
Respond to class schedule and pricing DMs from Instagram followers and capture their contact details.
Retail and product brands
Answer product availability, size, and shipping questions from DMs triggered by Instagram ads.
Service providers
Qualify consultation inquiries that come from story swipe-ups and profile links.
Frequently Asked Questions
Does Frontdesk respond to Instagram story replies?
Yes. The AI handles both profile DMs and replies to your Instagram stories.
Where do Instagram conversations appear?
In the Unified Inbox, alongside website chat, Facebook Messenger, and SMS conversations.