SMS Knowledge Base: Text Agent Uses the Same Knowledge as Your Voice Receptionist
The SMS texting agent draws from the same knowledge base as your AI voice receptionist. Add information once and it is available to both the phone agent and the SMS agent.
How It Works
The shared knowledge base is configured in the Knowledge Base tab. Both the voice receptionist and the SMS agent query the same entries when answering questions about your business.
- Shared knowledge base across voice and SMS
- Add information once, available on both channels
- Free-form text, Q&A pairs, URLs, and document uploads
- Auto-sync from your website URL
- Active/inactive toggle per entry
- Consistent answers across every channel
Who Uses This
Omnichannel businesses
Customers get the same answer whether they call or text, because both agents use identical information.
Single knowledge management
Update your pricing once in the knowledge base and both voice and SMS agents use the new information immediately.
Franchise operations
Maintain one knowledge base per location that powers both phone and text channels.
Frequently Asked Questions
Do I need to enter information separately for SMS and voice?
No. The knowledge base is shared. Updates apply to both channels.
Can I have different knowledge for SMS vs. voice?
Use the AI prompt (custom commands) to add channel-specific instructions on top of the shared knowledge base.