SMS Workflows: Define Custom Text Responses and Auto-Replies
Create custom SMS workflows that trigger auto-replies based on keywords, caller context, or business events. Define what happens when someone texts BOOK, HOURS, or any keyword you choose.
How It Works
Open the SMS Workflows tab and create a workflow. Set the trigger — keyword match, inbound text received, or post-call event — and define the response. The agent sends the response automatically when the trigger fires.
- Keyword-triggered auto-replies
- Post-call SMS workflows
- Multi-step workflow chains
- Booking link delivery on keyword
- Appointment confirmation workflows
- Custom instructions per workflow
Who Uses This
Keyword-based lead capture
Text INFO to receive a link to your services page and a prompt to book a consultation.
Post-call follow-up
Trigger a workflow to send a booking link after every call that ends without an appointment.
Appointment confirmation
Send a confirmation text automatically when a booking is created through any channel.
Frequently Asked Questions
Can I chain multiple messages in one workflow?
Yes. Create multi-step workflows with configurable delays between each message.
Do SMS workflows run 24/7?
Yes. Workflows fire at any hour based on the trigger event.