Multiple SMS Numbers: Manage Multiple Business Numbers from One Account
Add multiple SMS numbers to your Frontdesk account — one per location, department, or campaign. Each number has its own SMS agent configuration and all conversations appear in one unified inbox.
How It Works
Add numbers in the SMS settings tab. Assign each number its own AI agent configuration, workflows, and knowledge base if needed. All incoming texts from all numbers appear in the unified inbox.
- Multiple numbers per account
- Separate agent config per number
- All conversations in one inbox
- Per-number routing and workflows
- Useful for multi-location businesses
- Department-specific numbers
Who Uses This
Multi-location businesses
Each location has its own SMS number with location-specific knowledge and routing.
Departments
One number for sales inquiries, one for support, each with its own AI configuration.
Campaign tracking
Use a unique number per marketing campaign to attribute inbound texts by source.
Frequently Asked Questions
Do all numbers appear in the same inbox?
Yes. All conversations from all numbers appear in the unified inbox with a number label on each thread.
Can each number have a different AI prompt?
Yes. Each number can have its own SMS agent configuration and AI instructions.