Two-Way SMS: AI Agent That Sends and Receives Text Messages
Frontdesk SMS agent handles inbound and outbound text conversations automatically. Answers questions, books appointments, and qualifies leads via SMS — 24 hours a day.
How It Works
Assign a business number to the SMS agent. The AI receives inbound texts and responds based on your knowledge base and AI prompt. Outbound texts are sent as part of sequences or post-call workflows.
- Handles inbound texts automatically
- Sends outbound texts on trigger
- Answers questions from knowledge base
- Books appointments via SMS
- Qualifies leads through text conversation
- Escalates to human on complex requests
- Available 24 hours a day
Who Uses This
After-hours SMS coverage
Respond to inbound texts at any hour and capture leads while your office is closed.
Appointment booking via text
Let customers book without calling — the AI handles the full booking conversation over SMS.
Customer Q&A
Answer common questions about hours, pricing, and services automatically over text.
Frequently Asked Questions
Does the SMS agent use the same knowledge base as the voice receptionist?
Yes. The shared knowledge base powers both voice and SMS responses.
Can a human take over a text conversation?
Yes. Use the handoff feature to route any conversation to a live operator.