Frontdesk is an AI return fraud screening agent that detects wardrobing, serial returners, empty-box returns, and refund-abuse patterns — coordinated with Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Signifyd, NoFraud, and Riskified. Surfaces high-risk returns to Gorgias / Zendesk / Re:amaze with full context.
+$0 per flagged
Margin protected
< 0%
False-positive rate
Voice, SMS, chat, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Loop Returns, Returnly, Happy Returns, and Narvar see a single return at a time. Without an AI agent looking across history, wardrobing patterns slip through.
Rules-based fraud flags catch real customers. They escalate to Gorgias / Zendesk / Re:amaze, churn, and post bad reviews on Yotpo / Trustpilot / Google.
Klaviyo, Attentive, Postscript, and Mailchimp run broadcasts — they have no fraud-screening logic on the inbound return.
Amazon, eBay, Etsy, Walmart, TikTok Shop refund-abuse cases drop seller rating and Buy Box eligibility when not handled fast.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk looks across the shopper's order history, return rate, claim rate, address overlap, and payment-method patterns — and flags wardrobing, serial returns, and refund abuse.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk ties into Signifyd, NoFraud, Riskified, Forter, Sift, and Kount for the underlying fraud score — and operates Loop / Returnly / Happy Returns / Narvar to gate the return accordingly.
More capabilities
Instead of auto-rejecting, Frontdesk routes high-risk returns to Gorgias / Zendesk / Re:amaze / Intercom / Help Scout / Front for a quick human review — with full pattern context attached.
Frontdesk reads Yotpo Loyalty, Smile.io, LoyaltyLion, and Bond tier — so VIP shoppers get the benefit of the doubt while abuse patterns get screened.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Apparel, footwear, jewelry brands with high wardrobing risk
Shopify and Shopify Plus brands using Loop, Returnly, or Happy Returns
WooCommerce, BigCommerce, Magento brands with refund-abuse patterns
Brick-and-mortar Square, Clover, Lightspeed retailers with mail + in-store returns
D2C brands replacing rules-based fraud screening
High-AOV electronics, furniture, watches with empty-box risk
Marketplace sellers on Amazon, eBay, Etsy, Walmart, TikTok Shop
Subscription box brands with frequent skip / return abuse
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Returns & Exchanges
AI returns automation, RMA issuance, exchange coordination, and warranty claims.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Return Fraud Screening.
Purpose-built AI return-fraud screening for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square, Clover, Lightspeed Retail, and NetSuite SuiteCommerce brands. Detects wardrobing, empty-box, serial returner, and friendly-fraud patterns across Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, and ties into Signifyd, NoFraud, Riskified, Forter, Sift, and Kount. Complements Gorgias / Zendesk / Re:amaze and Klaviyo / Attentive / Postscript across voice, SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace channels.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportSignifyd, NoFraud, Riskified, Forter, Sift, and Kount score the initial transaction. Frontdesk is the 24/7 conversational AI screening layer on the return side — looking across Loop Returns, Returnly, Happy Returns, Narvar history and flagging wardrobing, serial returns, and empty-box abuse. Together they cover front and back of the order.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
