Fusion doesn’t answer the parent line
Fusion is a great pediatric SLP/OT/PT EHR, but it doesn’t answer the phone. Parent calls about scheduling, eval status, IEP meetings, and Medicaid still hit a human front desk.
Front desk overload
AI for Fusion Web Clinic
The AI receptionist built for Fusion Web Clinic pediatric therapy practices
Frontdesk is an AI receptionist that integrates bidirectionally with Fusion Web Clinic — extending Fusion scheduling, charting, billing, the parent portal, and Fusion analytics with 24/7 inbound parent voice, AI outbound recall, autonomous waitlist fill, and IEP/504 coordination for pediatric SLP, OT, and PT.
< 0.0s
Answer time
0 min
Backfill
0+
Languages
Compliant
HIPAA + FERPA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Cancellations leave eval slots open
Pediatric eval cancellations are common — kids get sick, parents miss work. Fusion maintains a waitlist, but doesn’t dial through it. Open slots stay open.
Lost billable hours
Medicaid verification eats hours
Pediatric SLP, OT, and PT are heavily Medicaid-funded. Fusion doesn’t verify Medicaid waiver eligibility autonomously.
Slow intake, denial risk
School-based coordination requires phone tag
School-based pediatric SLP / OT / PT requires phone tag with school front offices, special-ed coordinators, and parents. Fusion doesn’t automate this.
Wasted clinical hours
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Bidirectional Fusion Web Clinic sync
Frontdesk reads Fusion clients, SLP/OT/PT schedules, charts, billing status, and parent-portal status — and writes new intakes, bookings, reschedules, cancellations, Medicaid eligibility, and call notes back into Fusion in real time.
- Real-time Fusion sync
- Reads clients + therapist schedules + charts
- Writes new intakes + bookings + reschedules
- Updates parent-portal status
- Pushes call notes into the chart
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
24/7 parent intake and call answering
Frontdesk answers every inbound parent call in under 0.5 seconds with Fusion-aware context — knowing the family’s SLP / OT / PT, scheduled visits, and IEP / 504 alignment.
- Sub-second answer time
- Fusion-aware parent context
- Per-therapist routing
- After-hours parent hotline
- Spanish, Mandarin, Vietnamese, ASL routing
More capabilities
Everything else your team needs
03
AI outbound recall + waitlist fill
Frontdesk runs AI outbound recall to lapsed Fusion clients, backfills cancellations within 5 minutes, and recovers no-shows.
- Lapsed-client recall
- 5-minute cancellation backfill
- No-show recovery
- Annual reassessment cadence
- HIPAA-compliant SMS
04
Medicaid + commercial verification
Frontdesk verifies Medicaid waiver eligibility, commercial PPO/HMO, BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, and TRICARE through Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare.
- Medicaid waiver eligibility
- Commercial PPO/HMO
- BCBS, Aetna, Cigna, United, Humana, Kaiser, TRICARE
- Eligibility writes to Fusion
- Prior-auth tracking
05
IEP/504 + school-based coordination
Frontdesk coordinates IEP / 504 meetings between parent, SLP / OT / PT, and school district — multi-stakeholder scheduling, reminders, and follow-up.
- IEP/504 coordination
- Multi-stakeholder scheduling
- School-district routing
- Annual reassessment cadence
- FERPA-aware data scoping
06
HIPAA-compliant by design
BAA, encrypted PHI, audit logs, SSO + RBAC, and PHI scoped to the minimum necessary per touch.
- BAA available
- Encrypted PHI in transit + at rest
- Audit logs
- SSO + RBAC
- PHI scoping
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Pediatric SLP practices on Fusion Web Clinic
Pediatric OT practices on Fusion Web Clinic
Pediatric PT practices on Fusion Web Clinic
Multi-discipline pediatric clinics on Fusion
School-based therapy services on Fusion
Medicaid-funded pediatric clinics on Fusion
Combined ABA + Fusion pediatric care
Practices replacing Solutionreach / Weave / NexHealth reminders
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
03
Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
04
Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from EHR Integrations
Native sync with SimplePractice, TherapyNotes, Jane App, CentralReach, IntakeQ.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by Fusion Web Clinic AI Integration (Pediatric SLP/OT/PT).
Fusion Web Clinic is the leading EHR for pediatric SLP, OT, and PT practices — scheduling, charting, billing, parent portal, Fusion analytics, and patient-experience tools. Frontdesk fills the gaps Fusion doesn’t: 24/7 inbound parent voice, AI outbound recall, 5-minute cancellation backfill, autonomous waitlist fill, Medicaid eligibility verification, IEP/504 coordination, Spanish-language parent intake, and HIPAA-compliant SMS. Also integrates with SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, WebPT, ClinicSource, PtEverywhere, IntakeQ, and Practice Better. HIPAA-compliant with BAA, encrypted PHI, audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about Fusion Web Clinic AI Integration (Pediatric SLP/OT/PT)
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk reads clients, SLP/OT/PT schedules, charts, billing status, and parent-portal status — and writes new intakes, bookings, reschedules, Medicaid eligibility, and call notes back into Fusion in real time. We sign a BAA with every practice.