Choosing a Voice

Your AI receptionist's voice is one of the first things callers notice. The Voice Library gives you access to a wide selection of pre-built voices, and you can also clone your own voice for a fully personalized experience.

Where to find it

You can browse and select voices in two places:

  • Overview page -- The Featured Voices section on your receptionist dashboard shows your currently selected voice and a curated set of featured options. Click Explore All Voices to open the full library.
  • Voice Library page -- The dedicated Voice Library page (accessible from the sidebar) provides the complete browsing and filtering experience.

Browsing the Voice Library

The Voice Library page is organized into three sections:

  • Current Voice -- Shows the voice (or voices) currently assigned to your receptionist. If you have multiple languages enabled, you may see separate cards for your English voice and your multilingual voice.
  • Featured Voices -- A curated selection of recommended voices.
  • All Voices -- The full catalog of available voices, with search and filtering.

Voice card details

Each voice is displayed as a card showing:

  • Name -- The voice name and initials.
  • Provider -- The underlying voice technology (e.g., Cartesia, ElevenLabs, Deepgram, OpenAI, Rime, Fish Audio).
  • Language -- Whether the voice supports English, multilingual, or a specific language.
  • Gender -- Male or female.
  • Credits per minute -- How many credits the voice costs to use (typically 1 credit/min; some premium speech-to-speech models cost 2 credits/min).
  • Description -- A short summary of the voice's characteristics.

Previewing a voice

Click the play button on any voice card to hear a sample. While a sample is playing, other voice cards will be dimmed. Click pause to stop playback.

Selecting a voice

To apply a voice to your receptionist, click the play button on the card you want. The voice will be applied automatically. The currently active voice shows a blue checkmark badge and an Active label.

Searching and filtering

Use the Search voices... field above the All Voices section to find voices by name.

Filters

Click the Filters button to open a filter popup where you can narrow results by:

  • Provider -- Filter by voice technology provider.
  • Language -- Filter by supported language (English, Multilingual, and others).
  • Gender -- Filter by male or female voices.
  • Accent -- Filter by accent (e.g., American, British, Australian).

Active filters appear as tags above the voice grid. Click the X on any tag to remove that filter, or click Clear all to reset all filters.

Voice settings

For selected voices from supported providers (Cartesia, ElevenLabs, OpenAI, Rime, Fish Audio), you can fine-tune voice settings. Hover over your active voice card and click the gear icon that appears.

Available settings vary by provider but may include:

  • Voice model -- Choose between different model versions.
  • Speed -- Adjust how fast the voice speaks.
  • Emotion and emotion level -- Set the emotional tone (available for some providers).
  • Accent, intonation, tone, and impression -- Fine-tune vocal characteristics (OpenAI voices).
  • Temperature -- Control variation in speech output (Rime voices).

Click OK in the settings modal to apply your changes.

Cloning a voice

You can create a custom voice clone from an audio recording. Switch to the Clone Voice tab at the top of the Voice Library page.

How to clone a voice

  1. Click the Clone Voice tab.
  2. Enter a Voice Name and Description for your custom voice.
  3. Choose a Voice Provider: Elevenlabs or Cartesia.
  4. Provide an audio source by either:
    • Clicking Select File to upload an audio file (WAV or MP3, up to 10 MB).
    • Clicking Start Recording to record directly from your microphone. Click Stop Recording when finished.
  5. Click Create Voice Clone.

Once created, your cloned voice will appear under Your Cloned Voices on the Clone Voice tab. You can select it just like any other voice in the library.

Credits

Different voice providers consume credits at different rates. If you are unsure about credit costs, click the How Credits Work button in the top-right corner of the Voice Library page to view a breakdown.

Tips

  • Preview several voices before committing -- the right voice depends on your brand and audience.
  • If you have multiple languages enabled, you can assign different voices for English calls and non-English calls.
  • Cloned voices work best with clear, high-quality audio recordings.