Frontdesk replaces traditional answering services (PATLive, AnswerConnect, Specialty Answering Service) with an AI leasing call answering platform that qualifies renters, checks live PMS availability in Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan, and books tours directly into your leasing team’s calendar.
AI leasing call answering service for multifamily apartment communities, lease-up properties, build-to-rent (BTR) portfolios, single-family rentals (SFR), student housing, senior living, and affordable / LIHTC operators. Replaces PATLive, AnswerConnect, Specialty Answering Service, MAP Communications, and other traditional answering services with full qualification, real-time availability lookup, calendar-native tour booking, and bidirectional PMS sync with Yardi Voyager, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, and MRI Software.
0/7/365
Coverage
< 0.0s
Answer time
Flat / community
Pricing model
0+
Languages
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
PATLive, AnswerConnect, and Specialty Answering Service operators read a script, capture a name and number, and forward to voicemail. They can’t check availability, qualify renters, or book tours.
Traditional services charge $1–$2 per minute, so high-volume communities pay $1,500–$4,000 per month — for messages that still need follow-up by the leasing team.
Most US answering services don’t support Spanish, Mandarin, or Vietnamese — leaving large segments of prospects without service in many MSAs.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound leasing call in under 0.5 seconds — 24/7/365, with zero hold time, concurrent call handling, and full conversation depth (not script-reading).
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk checks live PMS availability and books tours directly into Google Calendar, Outlook, or PMS-native calendars — including in-person, virtual, and self-guided tours.
More capabilities
Budget, move-in date, occupants, pets, parking, employment, voucher status, and floor-plan preference captured on the first call — and matched against live PMS inventory.
After-hours resident calls (no heat, burst pipe, gas leak, lockout, electrical hazard) escalate live to on-call maintenance — not voicemail. Routine requests create structured work orders.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Communities replacing PATLive, AnswerConnect, Specialty Answering Service
Lease-up properties needing 24/7 coverage from day one
Stabilized communities offloading nights, weekends, lunch coverage
Multifamily REITs centralizing answering across 50+ communities
BTR and SFR portfolios operating across multiple time zones
Student housing during pre-leasing season
Senior living and affordable housing properties with limited office hours
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Leasing & Lead Capture
AI for inbound leasing calls, chat, ILS leads, qualification, and overflow coverage.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Leasing Call Answering Service.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportTraditional answering services capture a name and number and forward to voicemail. Frontdesk checks live availability in Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan, qualifies the renter, books the tour into Google Calendar or Outlook, and starts the reminder cadence — autonomously.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
