Frontdesk tracks SLA status on every maintenance ticket, resident service request, and prospect callback across your multifamily portfolio — flagging at-risk tickets before they breach, escalating to the right person, and posting status back into work orders in Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
A live AI ticket SLA tracking layer for multifamily operators, REITs, third-party property management companies, lease-up developers, BTR portfolios, SFR operators, student housing, senior living, and affordable / LIHTC communities. Replaces manual spreadsheet SLA tracking, brittle PMS task views, and EliseAI maintenance handoff gaps with portfolio-wide SLA visibility. Coexists with Property Meld, ServiceFusion, and AppFolio HOA.
Intake-based
SLA clock
0/75/90%
At-risk alerts
Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan
Work-order sync
Replaced for service
Mystery shopping
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Most operators track SLAs in side spreadsheets that nobody updates. By the time a property manager realizes a ticket is at risk, it has already breached.
A resident calls about no heat at 11pm — the maintenance handoff goes to voicemail or a queue nobody reads until 9am. The SLA clock starts at the call, not at the assignment.
Work-order systems alert per ticket, not per portfolio. Regional VPs cannot see which communities are running hot on SLA risk.
When a leasing bot hands off a maintenance request, the SLA clock often starts over or gets lost. Frontdesk preserves the original intake time so the clock is honest.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Every maintenance ticket, resident request, and prospect callback gets a live SLA clock from the moment of intake — not from the moment of assignment.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk flags tickets approaching SLA breach (e.g., 75% of clock elapsed) so property managers can act before the breach happens — and escalates breaches automatically.
More capabilities
Configure SLAs per ticket type — emergency (1 hour), urgent (4 hours), routine (24 hours), cosmetic (72 hours) — per community and per portfolio.
SLA status, alerts, and escalations sync back to work orders in Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Property Meld, and ServiceFusion — keeping every system aligned.
Cross-community SLA reporting for regional VPs and asset managers — breach rate per community, average resolution time, emergency response time, NOI impact of churn-driving breaches, payroll hours saved by intake automation, and speed-to-lead parity for prospect callbacks tracked alongside maintenance SLAs.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Maintenance supervisors needing live SLA visibility
Property managers tracking emergency response time
Regional VPs spotting communities with rising SLA breach rates
On-call managers receiving overnight emergency escalations
Third-party property management companies reporting SLA performance to owners
Asset managers tracking SLA-driven resident churn
Lease-up developers ensuring new-community maintenance teams hit SLA targets
Affordable housing operators tracking compliance-driven SLA requirements
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Ops & Analytics
Portfolio reporting, forecasting, call analytics, QA, and operational dashboards.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Ticket SLA Tracking.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportProperty Meld and ServiceFusion track ticket status; PMS work-order modules track assignment. Frontdesk tracks SLA from the moment of intake — voice, SMS, web chat, or email — through assignment, dispatch, and resolution, with at-risk alerts before breach. It coexists with all of them and feeds SLA status back into Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
