Frontdesk dispatches vendors and contractors for every maintenance escalation that exceeds in-house scope — HVAC, plumbing, electrical, roofing, pest control, locksmith, appliance repair, landscaping, snow, fire and life safety — with vendor selection, work-order creation, NTE approvals, and status tracking synced into Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
A vendor and contractor dispatch agent for multifamily operators, REITs, third-party property management companies, lease-up developers, BTR portfolios, SFR operators, student housing, senior living, and affordable / LIHTC communities. Replaces manual phone-tree vendor dispatch, brittle spreadsheet vendor rosters, and EliseAI maintenance handoff gaps with intelligent vendor selection, NTE approval workflows, and dispatch tracking. Coexists with Property Meld and ServiceFusion. Stronger than calling 5 vendors hoping one picks up.
Seconds, not hours
Dispatch time
One-tap
NTE approval
All trades
Vendor coverage
Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan
PMS sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
After hours, weekends, and on emergencies, property managers call 3–5 vendors hoping one picks up. Frontdesk dispatches in seconds with vendor preference, SLA, and NTE context built in.
Vendors will not start without NTE approval — and managers cannot reach the approver after hours. Tickets sit while residents wait.
Preferred vendors, blacklisted vendors, insurance status, and W-9s live in separate files. Frontdesk maintains the live vendor roster as part of the dispatch flow.
Point-solution leasing bots stop at the maintenance handoff. Frontdesk owns the full dispatch lifecycle — vendor selection, NTE approval, on-site confirmation, and resident status updates.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk selects the right vendor based on trade, preferred-vendor status, SLA, NTE, insurance status, geographic coverage, and after-hours availability.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk routes NTE approvals to the right approver — property manager, regional VP, asset manager — based on community, scope, and dollar threshold, with one-tap approval via Slack, Teams, SMS, or email.
More capabilities
Frontdesk tracks dispatch from acceptance to on-site arrival to completion — and pushes status updates to the resident automatically.
Vendor dispatch creates and updates work orders in Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Property Meld, and ServiceFusion — keeping every system aligned.
Portfolio-wide vendor performance reporting — acceptance rate, on-time arrival, completion rate, NTE accuracy, spend per community — replacing spreadsheet-based vendor management. Faster dispatch protects NOI by reducing resident churn, and one-tap NTE approvals return payroll hours to property managers. Combined with speed-to-lead improvements on the leasing side, vendor dispatch closes the operations loop. Replaces sampled mystery shopping of resident services with continuous dispatch-quality scoring.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Property managers needing instant after-hours vendor dispatch
Maintenance supervisors enforcing preferred-vendor rosters
Regional VPs approving NTE requests via Slack or Teams
Third-party property management companies enforcing client vendor rosters
Asset managers tracking vendor spend per community
Lease-up developers managing new-community vendor onboarding
BTR and SFR portfolios dispatching across scattered-site geography
Affordable housing operators ensuring compliance-aware vendor selection
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Ops & Analytics
Portfolio reporting, forecasting, call analytics, QA, and operational dashboards.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Vendor & Contractor Dispatch.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportProperty Meld and ServiceFusion are work-order management tools — they assume a property manager picks the vendor. Frontdesk owns the dispatch decision: intelligent vendor selection by trade, preference, SLA, NTE, insurance, and availability, with NTE approval workflows and resident status updates. It coexists with Property Meld and ServiceFusion and syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
