Call Scheduling: Send Outbound Calls at the Best Time for Each Contact
Schedule outbound calls for specific times and days. Frontdesk respects contact timezone and business hour restrictions automatically so calls go out when contacts are most likely to answer.
How It Works
Configure calling windows in the sequence settings — days of the week and hours. Frontdesk queues calls and dials only during the allowed window in the contact's local timezone.
- Configurable calling windows by day and hour
- Contact timezone respected on scheduling
- Calls queued outside windows and fired when window opens
- Blackout periods for holidays and weekends
- DNC compliance window settings
- Best-time detection based on past answer rates
Who Uses This
Compliance-conscious businesses
Restrict calls to business hours in the contact timezone to stay compliant with calling regulations.
Nationwide campaigns
Schedule calls to contacts across multiple timezones without manually accounting for each zone.
Follow-up timing
Schedule the second follow-up call for Tuesday morning when answer rates are highest for your audience.
Frequently Asked Questions
Does Frontdesk detect the contact timezone automatically?
Yes. Timezone is inferred from the contact phone number area code and any profile timezone field.
What happens to calls queued outside the allowed window?
They are held and fired at the next opening of the allowed calling window.