Frontdesk runs the full intake workflow for hand therapy clinics — capturing hand / wrist / elbow injury, surgical history (carpal tunnel release, trigger finger, distal radius fracture, tendon repair), splinting needs, verifying insurance, and scheduling certified hand therapist (CHT) evaluations into WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach.
< 0.0s
Intake answer time
Yes
CHT-certification aware
0/7
Coverage
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Certified Hand Therapists (CHTs) require 5+ years of practice and the HTCC exam — they are scarce and in high demand. Manual matching to CHT calendars is inefficient.
Post-surgical hand rehab (tendon repair, nerve repair, replantation) follows surgeon-specific protocols with strict timing — and intake needs to capture which surgeon, which procedure, which protocol.
Hand therapy frequently requires custom splinting (resting, dynamic, static progressive). Intake should capture splinting needs upfront to schedule a fabrication visit — most workflows skip this.
A high percentage of hand therapy referrals are workers' comp — and the documentation, prior-auth, and billing requirements are state-specific and complex.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound hand therapy call in under 0.5 seconds and runs a structured intake — hand / wrist / elbow concern, surgical history, splinting needs, and goals.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk matches clients to Certified Hand Therapists (CHTs) and tracks CHT certification status for each clinician.
More capabilities
Frontdesk captures surgeon, procedure, and protocol at intake — and coordinates protocol updates and progress reports back to the surgeon.
Frontdesk captures splinting needs at intake — resting, dynamic, static progressive, dorsal blocking, ulnar gutter — and schedules a fabrication visit when needed.
Frontdesk handles workers' comp (state-specific) and personal-injury hand intakes — with the right documentation, prior-auth, and billing structure.
Frontdesk syncs bidirectionally with the major PT/OT EHRs.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Hand therapy specialty clinics
Certified hand therapist (CHT) practices
Combined hand surgeon + CHT teams
Post-surgical hand rehab clinics
Orthopedic clinics with hand-therapy lines
Workers'-comp-focused hand clinics
Tendon and nerve repair specialty clinics
Geriatric hand therapy clinics
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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AI for OT, PT, pediatric OT, sensory integration, vestibular, pelvic floor, hand therapy.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Hand Therapy Intake.
Built for hand therapy specialty clinics, certified hand therapist (CHT) practices, combined hand surgeon + CHT teams, post-surgical hand rehab clinics, and orthopedic clinics with hand-therapy lines using WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach. Handles hand / wrist / elbow injury intake (carpal tunnel, trigger finger, de Quervain's, distal radius fracture, scaphoid fracture, mallet finger, boutonniere, tendon repair, nerve repair, replantation), surgical history capture, splinting and orthotic needs, workers' comp and auto-injury coordination, hand surgeon coordination, and CHT-aware matching. Verifies commercial / Medicare / Medicaid / workers' comp benefits through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk tracks CHT (HTCC-certified) status for each clinician and matches clients to CHTs first. For clinics with long CHT waitlists, we manage the waitlist and run sub-5-minute outbound on cancellations. When CHT is not available, we match to hand-therapy-experienced OTR/Ls.
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