Frontdesk runs the full intake workflow for physical therapy clinics — capturing injury history and presenting concerns, verifying commercial / Medicare / Medicaid / workers' comp benefits, navigating direct-access vs physician-referral state rules, scheduling PT evaluations into WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach, and filling cancellations from the waitlist.
< 0.0s
Intake answer time
0/7
Coverage
0+
Languages
WebPT, NetHealth, Jane App, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Some states allow direct access to PT (no MD referral needed), others require physician referral for insurance coverage. Front desks struggle to navigate the rules per state and per payor.
Workers' compensation and auto-injury (PIP, MedPay) PT intakes have unique documentation, prior-auth, and billing requirements. Most front-desk workflows lack the structure.
Medicare Part B PT has annual caps; Medicaid PT visit limits vary by state. Tracking limits across patients is error-prone and lost visits mean lost revenue.
PT clinics see 15–25% cancellation rates — and most rely on WebPT native reminders without automated waitlist outreach. Cancelled slots sit empty.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound PT call in under 0.5 seconds and runs a structured intake — injury history, presenting concerns, mechanism of injury, prior treatment, and goals.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk navigates direct-access rules per state and per payor — and routes physician-referral requirements when needed.
More capabilities
Frontdesk handles workers' comp (state-specific), auto-injury (PIP, MedPay, third-party liability), and personal-injury intake — with the right documentation and billing structure.
Frontdesk verifies PT benefits through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — across commercial, Medicare, Medicaid, workers' comp, and auto-injury.
Frontdesk reads availability from WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach — and books PT evaluations, treatment sessions, and discharge appointments.
Frontdesk syncs bidirectionally with the major PT EHRs.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo PT private practices
Orthopedic PT clinics
Sports PT clinics
Vestibular PT clinics
Pelvic-floor PT clinics
Hand-therapy PT clinics
Pediatric PT clinics
Multi-discipline PT + OT + speech clinics
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Occupational & Physical Therapy
AI for OT, PT, pediatric OT, sensory integration, vestibular, pelvic floor, hand therapy.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Physical Therapy Intake Coordinator.
Purpose-built for solo PT private practices, orthopedic PT clinics, sports PT clinics, vestibular PT clinics, pelvic-floor PT clinics, hand-therapy PT clinics, pediatric PT clinics, and multi-discipline PT + OT + speech clinics using WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach. Handles injury-history intake, presenting-concern capture, direct-access state rules, physician-referral requirements, commercial / Medicare / Medicaid / workers' comp verification (through Availity, Office Ally, Trizetto, Waystar, Change Healthcare), prior-auth and visit-limit tracking, IEP coordination for school-based PT, and discharge planning. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk is HIPAA-compliant by design: we sign a BAA, encrypt PHI in transit and at rest, log every interaction for audit, and restrict access via SSO + RBAC. PT clinics on WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach all operate on Frontdesk.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
