Frontdesk runs the full intake workflow for orthopedic and sports rehab clinics — capturing injury history, mechanism of injury, surgical history (ACL, meniscus, rotator cuff, total joint), verifying commercial / Medicare / workers' comp / auto-injury benefits, coordinating with orthopedic surgeons and PCPs, and scheduling PT evaluations into WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach.
< 0.0s
Intake answer time
Yes
Surgeon-protocol aware
0/7
Coverage
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Post-surgical rehab (ACL, rotator cuff, total joint) follows surgeon-specific protocols — and intake needs to capture which surgeon, which procedure, which protocol. Most intake workflows skip this.
Workers' comp (state-specific), auto-injury (PIP, MedPay, third-party), and personal-injury PT intakes have unique documentation, prior-auth, and billing requirements.
Orthopedic PT intakes often need referral coordination with the surgeon and PCP — release of records, post-op protocol, and progress reporting back. Manual coordination is error-prone.
A sports rehab intake needs to capture sport, position, level (recreational, competitive, professional), and return-to-play goals — most intake workflows do not.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound ortho / sports rehab call in under 0.5 seconds and runs a structured intake — injury history, mechanism of injury, surgical history, prior treatment, and return-to-function goals.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk captures surgeon, procedure, and protocol at intake — and coordinates protocol updates and progress reports back to the surgeon and PCP.
More capabilities
Frontdesk handles workers' comp (state-specific), auto-injury (PIP, MedPay, third-party liability), and personal-injury intake — with the right documentation and billing structure.
For sports rehab, Frontdesk captures sport, position, level (recreational, competitive, professional), and return-to-play goals — and matches to clinicians with sport-specific expertise.
Frontdesk verifies orthopedic PT benefits through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — across commercial, Medicare, Medicaid, workers' comp, and auto-injury.
Frontdesk syncs bidirectionally with the major PT EHRs.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Orthopedic PT clinics
Sports PT clinics
Post-surgical rehab clinics
Joint-replacement rehab programs
ACL reconstruction rehab specialty clinics
Rotator cuff repair rehab specialty clinics
Combined ortho surgeon + PT teams
Concierge sports medicine practices
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Orthopedic Rehab Intake.
Built for orthopedic PT clinics, sports PT clinics, post-surgical rehab clinics, joint-replacement rehab programs, ACL / meniscus / shoulder / rotator cuff rehab specialty clinics, and combined ortho surgeon + PT teams using WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach. Handles injury-history intake, mechanism-of-injury capture, surgical-history capture (ACL reconstruction, meniscus repair, rotator cuff repair, total knee / hip / shoulder replacement), workers' comp / auto-injury / personal injury coordination, surgeon-protocol-aware scheduling, commercial / Medicare / Medicaid verification (Availity, Office Ally, Trizetto, Waystar, Change Healthcare), and discharge planning. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportAt intake, Frontdesk captures the surgeon, the procedure (ACL reconstruction, meniscus repair, rotator cuff repair, total knee / hip / shoulder), and the surgeon-specific protocol. We pull the protocol document from the surgeon's office (via release of records) and share it with the PT before the evaluation — ensuring the right protocol is followed from day one.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
