Frontdesk is an AI receptionist for occupational therapy clinics. It answers every inbound call, runs new-client intake, verifies commercial and Medicaid benefits, schedules OT evaluations and treatment sessions into WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach, and fills cancellations from the waitlist.
< 0.0s
Client answer time
0/7
Coverage
0+
Languages
WebPT, Fusion, Jane App, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Every OT clinic gets dozens of daily calls — parents asking about pediatric evaluations, adults asking about hand therapy or post-stroke OT, school districts coordinating IEP services. Front desk drowns in repetitive calls.
OT clinics live on hourly billing. A cancelled evaluation or treatment session that does not get backfilled from the waitlist is lost revenue. Manual waitlist outreach is slow and inconsistent.
OT services need verification across BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare Part B OT, and state Medicaid OT — through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare. Manual verification eats 10–20 minutes per client.
School-based OT services require coordination with school districts, IEP/504 meetings, and release-of-information workflows. Most clinics handle this manually.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound OT call in under 0.5 seconds — in English, Spanish, Mandarin, Vietnamese, ASL referral routing, and 30+ other languages. Captures presenting concerns, age, funding source, and OT specialty needed (pediatric, hand, sensory, post-stroke).
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk reads availability from WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach — and books OT evaluations, treatment sessions, and discharge appointments.
More capabilities
Frontdesk verifies OT benefits through Availity, Office Ally, Trizetto Provider Solutions, Waystar, and Change Healthcare — across commercial, Medicaid, Medicare, and TRICARE.
When an OT session cancels, Frontdesk fires an AI outbound campaign to the waitlist within 5 minutes — booking the open slot before billable hours are lost.
Frontdesk syncs bidirectionally with the major OT/PT EHRs and the leading pediatric multi-discipline platforms.
Frontdesk handles school-based OT coordination — IEP/504 meeting scheduling with parent + OTR/L + school district, release-of-information workflows, and progress-report cadences.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo occupational therapy private practices
Pediatric OT clinics
Adult OT clinics
Hand-therapy specialty clinics
Sensory-integration OT clinics
School-based OT services
Combined OT + PT + speech multi-discipline pediatric clinics
Combined ABA + OT pediatric clinics
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Receptionist for Occupational Therapy.
Purpose-built for solo occupational therapists, pediatric OT clinics, adult OT clinics, hand-therapy specialty clinics, sensory-integration OT clinics, school-based OT services, and combined OT + PT + speech multi-discipline pediatric clinics. Handles parent and adult-client intake, OT evaluation scheduling, OTR/L and COTA scheduling, commercial / Medicaid / Medicare verification, prior-authorization tracking, cancellation backfill, school-based therapy coordination (IEP/504), and discharge planning — across WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk is HIPAA-compliant by design: we sign a BAA, encrypt PHI in transit and at rest, log every interaction for audit, and restrict access via SSO + RBAC. OT clinics on WebPT, NetHealth (Optima), Jane App, ClinicSource, Fusion Web Clinic, PtEverywhere, ChiroTouch, Therabill, SimplePractice, TherapyNotes, TheraNest, and CentralReach all operate on Frontdesk.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
