Google Calendar Integration

Sync your Google Calendar with Frontdesk so your AI receptionist knows your real-time availability and can book appointments directly onto your calendar during phone calls.

Prerequisites

  • A Frontdesk AI account with an active receptionist
  • A Google account with at least one writable Google Calendar

How it works

Once connected, the integration works in two directions:

  • Google Calendar to Frontdesk — all existing events in your Google Calendar are blocked off so the AI receptionist will not double-book those slots.
  • Frontdesk to Google Calendar — any appointments booked through calls are synced back to your Google Calendar automatically.

Connecting your Google Calendar

  1. Open your receptionist dashboard and navigate to the scheduling or calendar section.
  2. Look for the Google Calendar Sync card, labeled Highly Recommended.
  3. Click the Connect button (it shows the Google icon).
  4. A Google sign-in window will open. Sign in and grant Frontdesk access to your calendar.
  5. After authorization, a Select Calendar modal appears. It lists all Google Calendars you have owner or writer access to. Your primary calendar is pre-selected.
  6. Choose the calendar you want to sync and click Connect.

You will see a success message: "Calendar connected successfully — Pulling in all existing events from your calendar. This may take a few minutes."

Managing your connected calendar

Once connected, the card updates to show:

  • Google Calendar Sync — with a "Connected to [calendar name]" label
  • A Refresh button (reload icon) to manually re-sync
  • A Disconnect button to remove the connection

Prevent double bookings

Below the connection info, you will see a Prevent double bookings toggle with the description "Block slots with existing Google Calendar events."

  • On (recommended) — the AI will not book over time slots that already have events on your Google Calendar.
  • Off — the AI may book appointments even when there is a conflict. A warning dialog will confirm: "Frontdesk may book over slots that already have events on your Google Calendar."

Disconnecting

  1. Click the red Disconnect button on the connected calendar card.
  2. Confirm in the dialog by clicking Disconnect.

This removes the calendar sync. Events already created will remain on your Google Calendar.

Troubleshooting

  • No calendars found — make sure your Google account has at least one calendar where you are an owner or writer. Shared read-only calendars will not appear.
  • Sync is slow — initial sync can take a few minutes to pull in all existing events. Use the refresh button to check progress.
  • Connection lost — if the card shows "Setting up connection," the OAuth handshake may still be in progress. Wait a moment and refresh the page.