How we protect your data
Security Overview
End-to-end encryption, role-based access controls, 24/7 monitoring, and a documented incident response plan. Customer call data is never used to train shared AI models.
Read moreRoles, permissions & audit trails
Admin & Governance
Granular RBAC, separation of duties, automated offboarding via SCIM, and a complete audit trail of every action in your My AI Front Desk account.
Read moreRoles, SSO & audit logs
RBAC, SSO & Audit Logs
Granular role-based permissions, enterprise SSO with SCIM provisioning, and a complete audit trail of every access event.
Read moreCall data to CRM
Integrations & Data Flow
Exactly what call data flows to your CRM, how to control it, and why My AI Front Desk defaults to summary-only sync to minimize data sprawl.
Read moreSensitive data protection
Transcript Safety & PII Handling
How My AI Front Desk detects sensitive data, prevents PCI and SSN collection, and gives you granular control over transcript flow to integrations.
Read moreYour data, your rules
Retention & Deletion Policy
Admin-configurable retention windows, hard deletion from primary storage and backups, bulk export via dashboard and API, and clear contract termination handling.
Read moreBuilt for compliance
Call Recording & Consent Controls
Granular recording toggles, one-party and two-party consent workflows, proof-of-disclosure metadata on every call, and per-location consent mode.
Read more