RBAC, SSO & Audit Logs | My AI Front Desk

Access Controls

Roles, SSO &

Audit Logs.

Granular role-based permissions, enterprise SSO with SCIM provisioning, and a complete audit trail of every access event in your My AI Front Desk account.

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Roles & Permissions Matrix

Four built-in roles with granular permissions. Each role controls what a user can view, play, export, edit, and manage.

Permission	Admin	Supervisor	Analyst	Agent
View call logs / metadata	Yes	Yes	Yes	Yes
View transcripts	Yes	Yes	Yes	No
Play audio recordings	Yes	Yes	No	No
Download / export recordings	Yes	No	No	No
Delete call records	Yes	No	No	No
Change recording settings	Yes	No	No	No
Edit knowledge base / scripts	Yes	Yes	No	No
Manage integrations	Yes	No	No	No
Change retention settings	Yes	No	No	No
Manage users / roles	Yes	No	No	No
View analytics dashboard	Yes	Yes	Yes	No

SSO & Identity Management

Enterprise-grade identity integration for centralized authentication and automated user lifecycle management.

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SAML 2.0 SSO

Supported on Enterprise plan. Connect your identity provider (Okta, Azure AD, Google Workspace, etc.).

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OIDC SSO

OpenID Connect supported on Enterprise plan.

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SCIM provisioning

Automated user provisioning and deprovisioning via SCIM 2.0 on Enterprise plan.

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Enforce SSO-only

Yes. You can disable password login and enforce SSO-only access on Enterprise plan.

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Offboarding

When a user is removed from your IdP, access is revoked immediately via SCIM.

Audit Log Events (Sample Entries)

Every access and configuration event is logged with timestamp, user, and action detail. Below is a representative sample.

2024-01-15 09:31:22 transcript_view user: jane@company.com viewed transcript for call_abc123

2024-01-15 09:45:10 recording_play user: jane@company.com played recording for call_abc123

2024-01-15 10:02:44 recording_download user: admin@company.com downloaded recording for call_abc123

2024-01-15 14:15:03 retention_policy_change user: admin@company.com changed retention from 90 to 60 days

2024-01-15 16:30:00 role_change user: admin@company.com changed jane@company.com role from Agent to Supervisor

2024-01-16 08:00:15 knowledge_base_edit user: supervisor@company.com updated FAQ entry: business hours

2024-01-16 11:22:33 user_deprovisioned SCIM: removed user former@company.com, access revoked

Audit Log Export

Audit logs can be exported via the admin dashboard or API. For enterprise customers requiring SIEM integration, audit events can be streamed to your security information and event management platform. Contact sales for SIEM integration details.

Frequently Asked Questions

Can an office manager see transcripts but not audio?

Yes. The Supervisor role can view transcripts but not play or download audio recordings. Permissions are granular per role.

Do you have audit logs?

Yes. My AI Front Desk logs all access events: transcript views, recording plays, downloads, policy changes, role changes, and user provisioning/deprovisioning.

Can audit logs be exported to SIEM?

Yes. Audit log export is available via dashboard and API. SIEM streaming is available on enterprise plans.

Do you support SSO?

Yes. SAML 2.0 and OIDC SSO on Enterprise plan. You can enforce SSO-only and disable password login.

What about SCIM?

SCIM 2.0 provisioning is supported on Enterprise plan for automated user lifecycle management.

Can I enforce SSO-only and disable password login?

Yes. Enterprise plan supports enforcing SSO-only access.

How does offboarding work?

When a user is removed from your identity provider, SCIM immediately revokes their My AI Front Desk access.

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EVALUATE?

Request Enterprise plan details or schedule a call with our security team.

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Roles, SSO & Audit Logs.