Recording Scope Controls
| Control | Supported | Details |
|---|---|---|
| Tenant-wide toggle | Yes | Enable or disable recording for all calls globally |
| Per-number recording | Yes | Set recording on/off per phone number |
| Per-location recording | Yes | Enable/disable recording per location in multi-location setups |
| Business hours only | Yes | Record only during specified business hours |
| Per-call-type recording | Roadmap | Coming soon: record based on call type (inbound/outbound/transfer) |
Consent Workflow Options
| Consent Mode | Supported | How It Works |
|---|---|---|
| Announcement only (one-party) | Yes | AI plays a recording disclosure at the start of the call. Call proceeds and is recorded. |
| Explicit consent gating (two-party) | Yes | AI plays disclosure and asks for consent. Caller must confirm. If declined, call continues unrecorded. |
| Can calls continue unrecorded if consent declined? | Yes | Yes. If consent is declined, the call continues without recording. |
Proof of Disclosure (Sample Call Record)
- disclosure_played — 2024-01-15T09:30:01Z timestamp when disclosure was played to caller.
- consent_response — accepted / declined / announcement_only.
- recording_start — 2024-01-15T09:30:05Z timestamp recording began (null if declined).
- call_id — call_abc123def456 unique identifier for the call.
- disclosure_version — v2.1 which disclosure script version was used.
Multi-State Operations
Different states have different recording consent requirements (one-party vs. two-party). My AI Front Desk supports both announcement-only (one-party) and explicit consent gating (two-party) modes. You can configure consent mode per phone number or per location to comply with the laws in each jurisdiction. For complex telephony-layer requirements, consult with your telecom provider. My AI Front Desk's consent controls operate at the application layer.
Frequently Asked Questions
Is call recording per-call or global?
Recording can be controlled globally, per phone number, or per location. Per-call-type control is on the roadmap.
Do you support two-party consent?
Yes. My AI Front Desk supports explicit consent gating where the caller must confirm before recording begins. Calls can continue unrecorded if consent is declined.
Where is proof that the disclosure was played?
Every call record includes timestamps for disclosure_played, consent_response, recording_start, call_id, and disclosure_version.
Can I configure different consent modes for different locations?
Yes. Consent mode can be set per phone number or per location to support multi-state compliance.
What if a caller declines recording?
The call continues normally without being recorded.