Recording Controls

Built for Compliance.

Granular recording toggles, one-party and two-party consent workflows, proof-of-disclosure metadata on every call, and per-location consent mode for multi-state operations.

Recording Scope Controls

Control	Supported	Details
Tenant-wide toggle	Yes	Enable or disable recording for all calls globally
Per-number recording	Yes	Set recording on/off per phone number
Per-location recording	Yes	Enable/disable recording per location in multi-location setups
Business hours only	Yes	Record only during specified business hours
Per-call-type recording	Roadmap	Coming soon: record based on call type (inbound/outbound/transfer)

Consent Workflow Options

Consent Mode	Supported	How It Works
Announcement only (one-party)	Yes	AI plays a recording disclosure at the start of the call. Call proceeds and is recorded.
Explicit consent gating (two-party)	Yes	AI plays disclosure and asks for consent. Caller must confirm. If declined, call continues unrecorded.
Can calls continue unrecorded if consent declined?	Yes	Yes. If consent is declined, the call continues without recording.

Proof of Disclosure (Sample Call Record)

disclosure_played

2024-01-15T09:30:01Z — timestamp when disclosure was played to caller

consent_response

accepted / declined / announcement_only

recording_start

2024-01-15T09:30:05Z — timestamp recording began (null if declined)

call_id

call_abc123def456 — unique identifier for the call

disclosure_version

v2.1 — which disclosure script version was used

Multi-State Operations

Different states have different recording consent requirements (one-party vs. two-party). My AI Front Desk supports both announcement-only (one-party) and explicit consent gating (two-party) modes. You can configure consent mode per phone number or per location to comply with the laws in each jurisdiction. For complex telephony-layer requirements, consult with your telecom provider. My AI Front Desk's consent controls operate at the application layer.

Frequently Asked Questions

Is call recording per-call or global?

Recording can be controlled globally, per phone number, or per location. Per-call-type control is on the roadmap.

Do you support two-party consent?

Yes. My AI Front Desk supports explicit consent gating where the caller must confirm before recording begins. Calls can continue unrecorded if consent is declined.

Where is proof that the disclosure was played?

Every call record includes timestamps for disclosure_played, consent_response, recording_start, call_id, and disclosure_version.

Can I configure different consent modes for different locations?

Yes. Consent mode can be set per phone number or per location to support multi-state compliance.

What if a caller declines recording?

The call continues normally without being recorded.

QUESTIONS ABOUT
RECORDING COMPLIANCE?

Talk to our team about consent workflows for your specific jurisdictions.

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Recording Controls Built for Compliance.