Retention & Deletion Policy | My AI Front Desk

Retention & Deletion Policy

Your Data,

Your Rules.

Admin-configurable retention windows, hard deletion from primary storage and backups, bulk export via dashboard and API, and clear contract termination data handling.

Default Retention by Artifact Type

Artifact	Default Retention	Admin Configurable	Varies by Location
Call audio recordings	90 days	Yes	Yes
Transcripts	90 days	Yes	Yes
Call summaries / notes	1 year	Yes	Yes
Call metadata (timestamps, duration, caller ID)	1 year	Yes	No (tenant-wide)
Derived artifacts (analytics, embeddings)	1 year	Yes	No (tenant-wide)

Configurable Retention Windows

Window	Available
30 days	Yes
60 days	Yes
90 days (default)	Yes
180 days	Yes
1 year	Yes
Custom (enterprise)	Yes

What ‘Delete’ Means

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Hard delete

Deleted data is permanently removed from primary storage. This is a hard delete, not soft delete.

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Backup deletion

Deleted data is purged from backups within 30 days of primary deletion.

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Derived artifacts

Deleting audio also deletes associated transcript, summary, and derived artifacts.

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Deletion methods

Data can be deleted via admin dashboard, API, or support request.

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Export before delete

Bulk export available via dashboard and API before deletion.

Contract Termination

Upon contract termination, all customer data (recordings, transcripts, summaries, metadata, and derived artifacts) is deleted within 30 days. Customers can request a bulk export before termination. Data is removed from backups within 60 days of contract end.

Frequently Asked Questions

Can we set retention to 30/60/90 days ourselves?

Yes. Retention windows are admin-configurable. Choose from 30, 60, 90, 180 days, or 1 year. Enterprise plans support custom windows.

Is deletion hard-delete or soft-delete?

Hard delete. Deleted data is permanently removed from primary storage and purged from backups within 30 days.

Does deleting audio also delete transcripts?

Yes. Deleting a call recording also deletes its transcript, summary, and any derived artifacts.

Do you support bulk export?

Yes. Bulk export is available via the admin dashboard and API.

What happens to my data if I cancel?

All data is deleted within 30 days of contract termination. Backup deletion follows within 60 days. You can export before cancellation.

Can retention vary by location?

Yes for audio and transcripts. Metadata retention is tenant-wide.

NEED CUSTOM
RETENTION TERMS?

Enterprise plans support custom retention windows and data handling agreements.

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Your Data, Your Rules.