Default Retention by Artifact Type
| Artifact | Default Retention | Admin Configurable | Varies by Location |
|---|---|---|---|
| Call audio recordings | 90 days | Yes | Yes |
| Transcripts | 90 days | Yes | Yes |
| Call summaries / notes | 1 year | Yes | Yes |
| Call metadata (timestamps, duration, caller ID) | 1 year | Yes | No (tenant-wide) |
| Derived artifacts (analytics, embeddings) | 1 year | Yes | No (tenant-wide) |
Configurable Retention Windows
| Window | Available |
|---|---|
| 30 days | Yes |
| 60 days | Yes |
| 90 days (default) | Yes |
| 180 days | Yes |
| 1 year | Yes |
| Custom (enterprise) | Yes |
What 'Delete' Means
- Hard delete: Deleted data is permanently removed from primary storage. This is a hard delete, not soft delete.
- Backup deletion: Deleted data is purged from backups within 30 days of primary deletion.
- Derived artifacts: Deleting audio also deletes associated transcript, summary, and derived artifacts.
- Deletion methods: Data can be deleted via admin dashboard, API, or support request.
- Export before delete: Bulk export available via dashboard and API before deletion.
Contract Termination
Upon contract termination, all customer data (recordings, transcripts, summaries, metadata, and derived artifacts) is deleted within 30 days. Customers can request a bulk export before termination. Data is removed from backups within 60 days of contract end.
Frequently Asked Questions
Can we set retention to 30/60/90 days ourselves?
Yes. Retention windows are admin-configurable. Choose from 30, 60, 90, 180 days, or 1 year. Enterprise plans support custom windows.
Is deletion hard-delete or soft-delete?
Hard delete. Deleted data is permanently removed from primary storage and purged from backups within 30 days.
Does deleting audio also delete transcripts?
Yes. Deleting a call recording also deletes its transcript, summary, and any derived artifacts.
Do you support bulk export?
Yes. Bulk export is available via the admin dashboard and API.
What happens to my data if I cancel?
All data is deleted within 30 days of contract termination. Backup deletion follows within 60 days. You can export before cancellation.
Can retention vary by location?
Yes for audio and transcripts. Metadata retention is tenant-wide.
Need Custom Retention Terms?
Enterprise plans support custom retention windows and data handling agreements.