Frontdesk answers every inbound store call, ecommerce phone inquiry, and overflow line 24/7. Shoppers calling about order status, store hours, BOPIS pickup, returns, product availability, or warranty get an instant, order-aware answer — pulled live from Shopify, WooCommerce, BigCommerce, Magento, Square, or Clover — without a human picking up.
< 0.0s
Answer time
0/7/365
Coverage
Unlimited
Concurrent calls
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Shoppers calling at 9pm about a missing Shopify order, a delayed AfterShip tracking event, or a return window are gone by morning. Voicemail-only coverage means the next brand they call wins the sale.
A single associate juggling Square / Clover / Lightspeed POS and a ringing phone always loses one. Calls about BOPIS pickup windows or product availability interrupt in-store conversion and frustrate everyone.
Shopify Plus brands running flash sales, product drops, or Black Friday / Cyber Monday see call volume spike 5-10x. Gorgias / Zendesk voice queues overflow and Klaviyo / Attentive SMS campaigns drive even more calls in.
Amazon Seller Central, eBay, Etsy, Walmart Marketplace, and TikTok Shop penalize slow responders. Without 24/7 coverage on messages and calls together, sellers lose the Buy Box and Etsy Star rating drops.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk picks up every inbound call in under half a second, identifies the shopper by phone number against Shopify / WooCommerce / BigCommerce / Magento / Square / Clover, and handles the request end-to-end in 30+ languages.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk reads order, shipment, and inventory data live from your stack to answer WISMO, ETA, availability, and return-eligibility calls — without putting the shopper on hold and without paging a human.
More capabilities
Configure Frontdesk as primary or overflow on your existing Gorgias, Zendesk, Aircall, Dialpad, or RingCentral setup. It absorbs after-hours, weekends, BFCM spikes, and franchise / multi-location calls automatically.
When a call truly needs a human, Frontdesk creates a structured ticket in Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, or Front with the transcript, order context, and recommended next step — no re-explaining required.
Frontdesk doesn't stop at inbound. It places outbound AI calls for abandoned carts, BOPIS pickup reminders, replenishment, delivery exceptions, and win-back — coordinated with Klaviyo, Attentive, Postscript, and Yotpo SMS so no shopper hears the same message twice.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands seeing voicemail losses during BFCM
WooCommerce, BigCommerce, and Magento (Adobe Commerce) merchants without a call team
Brick-and-mortar single-location stores on Square, Clover, or Lightspeed Retail
Multi-location and franchise retail consolidating call answering
Pop-up shops and seasonal retail without dedicated phone coverage
Marketplace sellers on Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop
Brands augmenting Gorgias voice, Aircall, Dialpad, RingCentral
D2C brands replacing call-center BPOs with AI
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by 24/7 Retail Call Answering for Stores & D2C Brands.
A true 24/7 retail call answering service for Shopify Plus brands, WooCommerce / WordPress stores, BigCommerce B2B sellers, Magento (Adobe Commerce) retailers, Square for Retail, Clover, Lightspeed Retail, NCR Counterpoint, and Heartland Retail merchants. Covers single-store, multi-location, franchise, pop-up, and ecommerce-only brands across apparel, jewelry, furniture, electronics, beauty, pet, grocery, cannabis, and sporting goods. Replaces voicemail-only after-hours coverage and overflow lines with an AI receptionist that can also handle Amazon Seller Central, eBay, Etsy, Walmart Marketplace, and TikTok Shop messages — and route to Gorgias, Zendesk, Re:amaze, Intercom, or Help Scout only when escalation is needed.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportGorgias voice and Aircall route calls to human agents — you still need staffed seats to answer. Frontdesk's AI handles the call itself end-to-end, including order lookup in Shopify / WooCommerce / BigCommerce / Magento / Square / Clover, and only escalates to a Gorgias / Zendesk / Re:amaze ticket when a human is truly needed.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
