Agentic AI that powers every stage of the patient journey.

One AI Employee that automates all patient operations

Questions, answered.

What is the Frontdesk AI brain?+

It is a shared memory that sits behind every channel. Each call, text, email, and chat is turned into structured data on the patient relationship: preferences, scheduling history, and when to act. Every future conversation and every automated follow-up draws on that same memory.

What data does it extract from conversations?+

Scheduling intent, preferences, timing, and any custom field you define in plain English. You describe the field and how to compute it, and the brain fills it out after every conversation, inside a HIPAA-compliant environment with signed BAAs.

What is an AI receptionist?+

An AI receptionist is software that answers your business phone, replies to texts and emails, and handles customer inquiries the way a trained human receptionist would. It greets callers in natural language, qualifies leads, books appointments on your calendar, captures contact details into your CRM, and escalates anything it cannot handle to a human. Unlike a phone tree or IVR, an AI receptionist holds a real conversation and works 24/7 without breaks.

How does it work?+

You forward your existing business number to Frontdesk and describe what your AI receptionist should say and do. When a customer calls, the AI answers in a natural voice, follows your instructions, looks up information from your knowledge base, books appointments against your live calendar, and writes every interaction to your CRM. If the call needs a human, it warm-transfers or sends a real-time alert with a full transcript.

How much does it cost?+

Frontdesk's AI receptionist starts free and scales by usage. The Free plan covers limited monthly minutes with no credit card, paid plans add more minutes, advanced integrations, and concurrent calls, and the Enterprise plan covers high-volume operators and multi-location businesses with custom pricing. Most customers replace thousands of dollars in monthly answering-service or staffing costs.

Is it better than a traditional answering service?+

A traditional answering service routes calls to a human agent who reads a script, charges per minute, and is unavailable outside business hours. Frontdesk’s AI receptionist answers instantly 24/7, never puts a caller on hold, books appointments directly, integrates with your CRM and calendar, and costs a fraction of a live-agent service. It also handles unlimited concurrent calls, so nothing goes to voicemail at peak hours.

What is Frontdesk?+

Frontdesk is an AI-powered front office platform for small and medium businesses. It includes an AI phone receptionist, web chatbot, SMS agent, CRM, calendar, and more, all working together. Your AI answers calls 24/7, qualifies leads, books appointments, and handles routine inquiries just like a trained human employee.

How long does setup take?+

Less than 5 minutes. Enter your website URL or describe your business, and our AI builds your receptionist automatically. You can go live with a forwarded phone number and embedded chatbot the same day, no engineers, no agencies, no waiting.

Can I try it before paying?+

Yes. The Free plan gives you full access to the AI workforce with limited monthly usage, no credit card required. You can also call our AI demo line at +1 (864) 619-0619 to hear it in action, or book a free call with our customer success team.

Does it integrate with my existing CRM?+

Frontdesk has its own built-in CRM, but it also integrates with popular tools via Zapier and direct API connections. If you're on an Enterprise plan, custom integrations are available, every interaction (call, chat, SMS) is automatically logged wherever you need it.

What happens when the AI can't answer a question?+

Frontdesk is built with enterprise-grade escalation logic. When the AI encounters a complex case it cannot handle, it escalates to a human supervisor in real-time with a full transcript. You can configure escalation rules, approval workflows, and notification recipients from the dashboard.

Do you have an enterprise plan?+

Yes. Our Partner/Enterprise plan is designed for businesses handling 25+ interactions per day, call centers, and multi-location operators. It includes volume discounts, API access, custom integrations, a dedicated account manager, white-glove onboarding, and a dedicated Slack channel. Book a call with our sales team for a custom demo.

Can I keep my existing phone number?+

Yes. You can forward your existing business number to Frontdesk so all calls are handled by the AI. Your customers dial the same number they always have. They just get an always-available, always-professional AI receptionist.